Enterprise vault archive explorer not updating

What the tech should be doing if malwarebytes, antivirus etc can't detect it is copying your important data from the hard drive and reinstalling windows. Thanks for the replies, I do have malwarebites and up to date antivirus, the virus which got me was too new to register on either program.Tech tried for an hour to 'fix' it then decided to do as you've said and re-install the software.

5 hours is not completely unreasonable if nothing could detect it if he's going to be manually trying to repair windows while keeping your settings/data/software installed.Its a stupid thing to attempt when there are so many better alternatives.Hope the bill isn't too big tomorrow but to be honest I can't go without the laptop for any more time and will pay $$ to have it fixed overnight on a Friday!You've made me feel confident he is doing the right thing.It's quicker than spending hours and hours "trying" to fix a virus.

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2-3 hours tops for a complete wipe and start again.

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