(You can approve emails from the mailboxes list views if needing to approve multiples). If you have the Microsoft CRM Server side synchronization setup for email tracking as described above, you may run into a problem where the emails will not track and show up under the related records.If you have followed the steps above and see this problem, you will need to install the Microsoft Dynamics CRM 2015 0.1 Update for the Outlook client to resolve this problem.
The first things you should do with a problem like this is to verify that all of the basic settings have been completed first or you will never get this to work. Navigate to Settings - Email Configuration - Email Configuration Settings. Set the System Settings to the following (for using Server side Synchronization): Process E-mail using: Server Side Synchronization Server Profile: Exchange Profile (the profile you set up for Server side Synchronization) Incoming E-mail: Server Side Synchronization or Email Router Outgoing E-mail: Server Side Synchronization or Email Router Appointments, Contacts, Tasks: Server Side Synchronization 2.Navigate to Settings - Administration - System Settings and switch to the Email tab.This goes through the steps to verify you have the settings setup properly to allow users to track emails with the Microsoft Dynamics CRM for Outlook client and to ensure that you can see those tracked emails in the associated regarding records.Microsoft CRM Outlook client users are unable to see tracked emails as email activities in Microsoft CRM.If you are making use of shared calendars in Outlook 2016 you may find that not all appointments are showing in the calendar or are disappearing.